Quick Fixes
Try these in order. Most issues are resolved by the first two steps.
1. Force-quit and reopen Lamplit
Swipe up from the bottom of the screen (or double-tap the Home button), find Lamplit in the app switcher, and swipe it away. Then reopen the app.
2. Check for app updates
Open the App Store, tap your profile icon, and scroll down to see if a Lamplit update is available. Puzzle loading issues are often fixed in the latest release.
3. Restart your device
A full restart clears temporary system issues that can affect any app.
4. Check your iOS version
Lamplit requires iOS 17.0 or later. Go to Settings > General > Software Update to verify you're running a supported version.
5. Reinstall Lamplit
If none of the above helps:
Delete Lamplit from your device
Re-download it from the App Store
Open the app and tap Restore Purchases in Settings to recover your packs and unlock
Your daily puzzle history and streak will be preserved through your device backup. Puzzle progress saved locally (in-progress answers) may be lost on reinstall.
What You Won't Lose
Purchases — the one-time unlock and puzzle packs are tied to your Apple ID, not your device. Restore them anytime.
Game Center data — achievements and leaderboard entries are stored in Game Center.
What You Might Lose
In-progress puzzle answers — saved locally on the device
Hint balance — consumable tokens are stored locally and cannot be restored
Streak shield balance — also stored locally
Still Not Working?
If the issue persists after reinstalling, please contact us at the email address listed in Settings > Help & Support. Include your iOS version and a brief description of what happens when the issue occurs.